Free Trial

Terms of Use

What's in these terms?

These terms of use (the “Terms”) tell you the rules for using our website https://www.contractloom.com, and any associated application (along with any replacement website or application the “Platform”) and the services provided by ScribeZero Pte. Limited. and its subsidiaries from time to time (“ContractLoom” or “we” or “us”).

The date on which these Terms become binding on you is the date on which you first visit or access the Platform in any manner (“Effective Date”).  

Who we are and how to contact us

https://www.contractloom.com is a site operated by ContractLoom. We are registered in Singapore (UEN: 202040119G)  and our registered office is at  160 Robinson Road #14-04, Singapore 068914. 

We are a limited liability company.

To contact us, please email contact@contractloom.com

By using our Platform you accept these Terms

By using our Platform, you confirm that you accept these Terms and that you agree to comply with them.

If you do not agree to these Terms, you must not use our Platform.

We recommend that you print a copy of these terms for future reference.

There are other Terms that may apply to you

These Terms refer to the following additional policy documents, which also apply to your use of our site:

  • our Privacy Policy maintained on our website;
  • our Acceptable Use Policy (appended to these Terms) which sets out the permitted uses and prohibited uses of our site. When using our Platform and the associated services, you must comply with this Acceptable Use Policy; and
  • our Cookie Policy maintained on our website, which sets out information about the cookies on our site,

(collectively, the “Policies”).

The date on which these Terms and Policies become binding on you is the date on which you first visit or access the Platform in any manner (“Effective Date”).  

We may make changes to these Terms and our Policies

We amend these Terms and our Policies from time to time. Every time you wish to use our site, please check these Terms and our Policies to ensure you understand the terms that apply at that time. These Terms were most recently updated on 1 July 2022. 

We may make changes to our Platform

We may update and change our Platform from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our Platform

We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and other applicable terms of use, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Your obligations

When you create an account on the Platform, you agree to:

  • provide relevant, complete, and accurate information about yourself, as and when prompted to do so;
  • maintain and update this information, to keep it current, complete and accurate;

By accepting these Terms and the Policies, or by accessing or viewing the Platform or using the services, you agree to be bound by these Terms and the Policies and they constitute your binding legal obligations towards ContractLoom.  

Your representations

You agree and understand that use of the Platform is intended for people aged 18 and above.  You represent that:

  • you will at all times provide us with true and accurate information;
  • you have all rights required to the information you have provided us with;
  • if you register to use the Platform as a legal entity, or on behalf of a legal entity, you represent that you are duly authorised by the legal entity to register and accept these Terms and our Privacy Policy, and to bind the legal entity to our Terms and our Privacy Policy;
  • you will be responsible for your acts on the Platform, including those conducted under any username which may be assigned to you;
  • you understand that ContractLoom may terminate your access to the Platform without notice, and you waive any right to claim access or any other claim you may have.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at contact@contractloom.com

How you may use material on our Platform

ContractLoom grants you a revocable, non-exclusive, non-transferable limited permission to use our Platform for as long as you remain a subscriber, subject to the conditions below:

  • you shall at all times retain the title to and the Intellectual Property Rights in relation to Your Data;
  • ContractLoom will not be restricted from:
  • collecting, storing, analysing and using data related to your use of the Platform; 
  • analysing Your Data, on an anonymised basis, for enhancing the capabilities or performance of the Platform, tracking your usage of the Platform, producing marketing materials, and general Platform development; and
  • recording and storing data and information that may be created during you using the Platform.

In this context, where ContractLoom aggregates data from multiple users of the Platform, this data will become the sole intellectual property of ContractLoom.  If you have any intellectual property vested in the aggregated data, you agree to assign the rights vested in the intellectual property exclusively in favour of ContractLoom, in perpetuity and on a worldwide basis;

  • ownership of all Intellectual Property Rights in the Platform remain with ContractLoom or its third party licensors; and
  • ContractLoom will adopt security measures deemed reasonable by us, including adopting reasonable measures to secure Your Data from unauthorised access and modifications

ContractLoom's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

‍

For the purposes of this section “How you may use material on our Platform”:

“Intellectual Property Rights” means any and all patents, copyrights, trademarks, trade secrets, service marks, designs, database rights, design rates, moral rights and any know how, confidential information or proprietary information or processes, customer lists, third party software licences, in each case whether registered or not.

“Your Data” means any information, document, application, file, text or other material that is provided or uploaded, directly or indirectly, to the Platform by you.

No text or data mining, web scraping or spamming

You shall not conduct, facilitate, authorise or permit any text or data mining, web scraping or spamming in relation to or from our Platform or any services provided via, or in relation to, our Platform. This includes (without limitation) using, (or permitting, authorising or attempting the use of):

  • any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Platform or any data, content, information or services accessed via the same;
  • any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations; 
  • any attempt to probe, scan or test the vulnerability of a system or network which you are not authorised to access; and
  • any flooding, spamming, or sending unsolicited emails to third parties from the Platform.

The provisions in this clause should be treated as an express reservation of our rights in this regard.

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining, web scraping or spamming activity by contract under the laws which are applicable to us.

Do not rely on information on this Platform

The content on our Platform (including in our Marketplace) is provided for general information only. It is not intended to amount to legal advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platform.

Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up to date or suitable for your purposes.

ContractLoom does not provide any legal advice.

We are not responsible for websites we link to

Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources and we are not responsible for the availability or the proper functioning of these sites and resources.

User-generated content is not approved by us

Our Platform may include information and materials uploaded by others. This information and these materials have not been verified or approved by us. The views expressed by other users on our Platform do not represent our views or values.

Our responsibility for loss or damage suffered by you

We do not make any warranty that the Platform, the services or any content provided by us shall be fit for your requirements.

Whether you are an individual or a business user:

  • we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you.

If you are a business user:

  • we exclude all implied conditions, warranties, representations or other terms that may apply to our Platform or any of our content on it.
  • we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our Platform; or
  • use of or reliance on any of our content displayed on our Platform.
  • in particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are an individual:

  • please note that we only provide our Platform for domestic and private use. You agree not to use our Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • if defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

How we may use your personal information

We will use your personal information as set out in our Privacy Policy.

Uploading content to our Platform

Whenever you make use of a feature that allows you to upload content to our Platform, or to make contact with other users of our Platform or third parties, you must comply with the content standards set out in our Acceptable Use Policy annexed to these Terms.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

You retain all of your ownership rights in your content uploaded to our Platform, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in “Rights you are giving us to use material you upload.”

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our Platform if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

Confidential Information

For as long as you subscribe to our Platform, both you and ContractLoom may exchange or provide access to its Confidential Information (defined below) to the other party.  Each party will maintain the secrecy of the other party’s Confidential Information using reasonable standards and will not permit the disclosure or duplication of Confidential Information to any third party, other than its employees, agents, consultants or representatives for the performance of its obligations under these Terms or in connection with the Platform or the services associated with it.   

The obligations to keep the Confidential Information confidential will remain for a term of 2 years after the date you cease to be a subscriber to our Platform.  At that point, the discloser may request the recipient to either return or destroy (as reasonably practicable) the Confidential Information.

Confidential Information may be disclosed by the recipient where it is required by law or regulation, court order, regulatory, judicial, governmental or other similar body, tax authority or stock exchange rules.

For the purposes of this paragraph, “Confidential Information” means any information which is disclosed by a party to the other party in connection with these Terms (whether orally or in writing).  Confidential Information is not information that is publicly available at any time (without being disclosed by the recipient), or which is independently developed by the recipient.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Platform. You should use your own virus protection software.

You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, the servers on which our Platform is stored or any server, computer or database connected to our Platform. You must not attack our Platform via a denial-of-service attack or a distributed denial-of service attack. We will report any breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.

ContractLoom will adhere to reasonable security measures. 

Rules about linking to our Platform

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Platform in any website that is not owned by you.

Our Platform must not be framed on any other Platform, nor may you create a link to any part of our Platform other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact us.

E-signing and document retention

When using the e-signature feature of the Platform, the following terms apply in addition to the other terms contained in these Terms:

  • we use technology and solutions provided by third parties to facilitate signature, execution and authentication of documents on the Platform.  In addition to these Terms, you will have to agree to and comply with the terms of such third parties;
  • use of the authentication facility on our Platform does not make ContractLoom a party to any of your contracts;
  • certain types of documents, contracts, deeds, instruments or agreements may not be authenticated electronically, or may be subject to specific laws or regulations regarding electronic signatures.  ContractLoom will not be responsible or liable to determine whether any document, contract, deed, instrument or agreement is able to be legally formed by way of electronic signatures;
  • we do not provide advice regarding document retention periods; and
  • we do not provide any legal sign-off or validation of the authority of any party using the Platform to authenticate, sign or execute any document, contract, deed, instrument.

Indemnity

You will defend and hold harmless ContractLoom, its principals, officers and employees against all claims, liabilities, losses, damages and costs brought against ContractLoom arising as a result of your:

  • actions or omissions;
  • use of the Platform or the services;
  • breach of these Terms or any of the Policies;
  • breach of any applicable law;
  • fraud, misrepresentation or wilful misconduct; or
  • misrepresentations.

Communication

You consent to receive emails, messages and calls from us at any time using information that has been provided by you for the use of the Platform, subject to applicable law.

You consent to receive transactional and promotional emails or SMSs from us at any time.  This consent is also for purposes that include and are not limited to clarification calls and marketing and promotional calls.

Number of Users

For the purposes of our Business Plan subscription, “Unlimited” means up to 100 users of the Platform.

Which country's laws apply to any disputes?

These Terms, their subject matter and their formation, are governed by Singapore law. You and we both agree that the courts of Singapore will have exclusive jurisdiction.

APPENDIX

CONTRACTLOOM ACCEPTABLE USE POLICY

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE PLATFORM

What's in these terms?

This acceptable use policy set out the rules for using our website https://www.contractloom.com, and any associated application (along with any replacement website or application the “Platform”) and the services provided by ContractLoom Pte. Limited. (and its subsidiaries from time to time, collectively referred to as “ContractLoom” or “we” or “us”), as well as the content standards that apply when you upload content to our Platform, make contact with other users on our Platform, link to our Platform or interact with our Platform in any other way.

The date on which these terms become binding on you is the date on which you first visit or access the Platform in any manner (“Effective Date”).  

Who we are and how to contact us

https://www.contractloom.com is a site operated by ContractLoom. We are registered in Singapore (UEN: 202040119G)  and our registered office is at  160 Robinson Road #14-04, Singapore 068914. 

We are a limited liability company.

To contact us, please email contact@contractloom.com

By using our Platform you accept these terms

By using our Platform, you confirm that you accept the terms of this policy and that you agree to comply with them.

If you do not agree to these terms, you must not use our Platform.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our Platform:

  • our Privacy Policy maintained on our website;
  • our Terms of Use maintained on our website; and
  • our Cookie Policy which sets out information about the cookies on our website.

The date on which these terms become binding on you is the date on which you first visit or access the Platform in any manner (“Effective Date”).  

We may make changes to the terms of this policy

We amend these terms from time to time. Every time you wish to use our Platform, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 1 July 2022.

Prohibited uses

You may not use our Platform:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm minors in any way;
  • to bully, insult, intimidate or humiliate any person;
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; and
  • to upload terrorist content.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our Platform in contravention of the provisions of our Terms of Use; and
  • not to access without authority, interfere with, damage or disrupt:
  • any part of our Platform;
  • any equipment or network on which our Platform is stored; 
  • any software used in the provision of our Platform; or 
  • any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our Platform, including, without limitation chatbots and customer assistance (“interactive services”).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our Platform, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our Platform, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

We do not store terrorist content.

Content standards

These content standards below (the “Content Standards”) apply to any and all material which you contribute, host, publish, transmit, store or upload to our Platform (“Contribution”), and to any interactive services associated with it. 

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

ContractLoom will determine, in its discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

  • be accurate (where it states facts);
  • be genuinely held (where it states opinions); and
  • comply with the law applicable in Singapore and in any country from which it is posted.

A Contribution must not:

  • be defamatory of any person;
  • be obscene, offensive, hateful or inflammatory;
  • bully, insult, intimidate or humiliate;
  • promote sexually explicit material;
  • include child sexual abuse material;
  • promote violence;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trade mark of any other person;
  • be likely to deceive any person;
  • breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • promote any illegal content or activity;
  • be in contempt of court;
  • be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • impersonate any person or misrepresent your identity or affiliation with any person;
  • give the impression that the Contribution emanates from ContractLoom if this is not the case;
  • advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; or
  • contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.  

Failure to comply with this acceptable use policy constitutes a material breach of the Terms of Use upon which you are permitted to use our Platform, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Platform;
  • immediate, temporary or permanent removal of any Contribution uploaded by you to our Platform;
  • issue a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you; and/or
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

How this contract can be transferred

We can transfer our rights and obligations under these terms to any third party, provided this does not adversely affect your rights under these terms.

Which country's laws apply to any disputes?

This policy, its subject matter and its formation are governed by Singapore law. We both agree that the courts of Singapore will have exclusive jurisdiction.